FAQ
Q. HOW CAN I SHOP EARLIER?
A. HELP AT THE SALE! Staff shops first. Sellers shop by getting 2 emailed passes for the Seller PreSale the morning of the Seller PreSale, assuming they Drop Off their tagged items. Restock Sellers will also have their passes emailed for the Seller PreSale.
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Q. HOW CAN I SHOP EARLY?
A. Register for Tickets/Passes.
Q. IS THERE AN ENTRANCE FEE?
A. For the Public Sale – Nope! Free admission & free parking. Other presales have entrance fees to shop earlier in the week.
Q. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
A. We accept Cash, Debit, Credit Card, Apple Pay, and Google Pay.
Q. SHOULD I BRING A SHOPPING BAG?
A. YES – for checking out! We’ve got a ton of IKEA bags to borrow, while you are shopping. You may use your own IKEA bag, or any tote that is open at the top or a laundry basket that is open. If you don’t have a large enough tote for checkout, we have the IKEA bags for $4.
Q. MAY I BRING MY CHILDREN TO THE SALE?
A. While children are allowed at the public sale, we encourage shoppers to come without them. However, if they do come, they MUST remain with you at all times. Please do not allow them to run around, play in the clothes racks, or display items and equipment unless you plan on purchasing the item. We DO NOT have room for STROLLERS.
Q. WILL YOU HAVE BRAND NEW ITEMS OR JUST -- USED ITEMS?
A. We do have brand new items with their tags still attached as well as used items.
Q. WHY ARE IDENTICAL ITEMS PRICED DIFFERENTLY?
A. Great question – The sellers price their own items. This is another amazing reason to shop early- you get first dibs at identical items – wouldn’t you choose the cheaper one?!
Q. CAN I RETURN AN ITEM?
A. No, all sales are final. No exceptions.
Q. WILL THE SALE GO ON IF IT RAINS OR SNOWS?
A. The sale will go on regardless of the weather. The sale is indoors. We actually had it during a blizzard one year!
Q. HOW OFTEN DO YOU HAVE THESE SALES?
A. ONLY two times each year, typically spring/summer sale is in March/April and fall/winter sale is in September/October. We are not a Store. So if you miss the sale, you have to wait about 6 months…don’t miss it!!!
Shopper FAQ
Q. HOW CAN I SHOP EARLIER?
A. HELP AT THE SALE! Staff shops first. Sellers shop by getting 2 emailed passes for the Seller PreSale the morning of the Seller PreSale, assuming they Drop Off their tagged items. Restock Sellers will also have their passes emailed for the Seller PreSale.
​
Q. HOW CAN I SHOP EARLY?
A. Register for Tickets/Passes.
Q. IS THERE AN ENTRANCE FEE?
A. For the Public Sale – Nope! Free admission & free parking. Other presales have entrance fees to shop earlier in the week.
Q. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
A. We accept Cash, Debit, Credit Card, Apple Pay, and Google Pay.
Q. SHOULD I BRING A SHOPPING BAG?
A. YES – for checking out! We’ve got a ton of IKEA bags to borrow, while you are shopping. You may use your own IKEA bag, or any tote that is open at the top or a laundry basket that is open. If you don’t have a large enough tote for checkout, we have the IKEA bags for $4.
Q. MAY I BRING MY CHILDREN TO THE SALE?
A. While children are allowed at the public sale, we encourage shoppers to come without them. However, if they do come, they MUST remain with you at all times. Please do not allow them to run around, play in the clothes racks, or display items and equipment unless you plan on purchasing the item. We DO NOT have room for STROLLERS.
Q. WILL YOU HAVE BRAND NEW ITEMS OR JUST -- USED ITEMS?
A. We do have brand new items with their tags still attached as well as used items.
Q. WHY ARE IDENTICAL ITEMS PRICED DIFFERENTLY?
A. Great question – The sellers price their own items. This is another amazing reason to shop early- you get first dibs at identical items – wouldn’t you choose the cheaper one?!
Q. CAN I RETURN AN ITEM?
A. No, all sales are final. No exceptions.
Q. WILL THE SALE GO ON IF IT RAINS OR SNOWS?
A. The sale will go on regardless of the weather. The sale is indoors.
Q. HOW OFTEN DO YOU HAVE THESE SALES?
A. ONLY two times each year, typically spring/summer sale is in March/April and fall/winter sale is in September/October. We are not a Store. So if you miss the sale, you have to wait about 6 months…don’t miss it!!!
Q. CAN I TRY ON ITEMS AT THE SALE?
A. Yes, we ask that you respect our consignors clothing and hang it back up on the hanger if you choose not purchase the item.
Seller FAQ
Q. HOW DO I BECOME A SELLER?
A. Sign Up as a Seller and get your seller number in minutes!
Q. WHAT DO SELLERS RECEIVE?
A. Sellers receive a minimum of 50% of the selling price of their items and 2 emailed passes to shop before the public sale, plus a donation report for any unsold items that are marked for ‘D’ for Donate on the tags and in the system.
Sellers who sell at least 80% of their items receive 60% of the selling price of their items.
Q. IS THERE A SELLER FEE?
A. There is a $20 non-refundable seller fee due at the time of registration for sellers each season. If you are registered to sell at our kids sale then your registration fee will be waived to sell at our women’s sale.
Q. WHEN DO I GET MY CHECK?
A. eChecks are sent within 3 weeks after the sale.
Q. WHAT SIZES DO YOU ACCEPT?
A. Women Sizes 0-18 as well as petite. We are currently only accepting maternity clothing at our Tiny Tots kids sale.
Shoes - All women’s sizes 5 and up.
Q. HOW DO I TAG MY ITEMS?
A. Please refer to Sellerpedia page. It is important you follow the instructions in order to make the sale efficient and accurate. There’s also a super helpful FB Group just for Sellers.
Q. CAN I HAVE A FRIEND PICK UP OR DROP OFF THE TAGGED ITEMS FOR ME?
A. You bet! Friends can drop off and/or pick up your items. When dropping off, they will need your seller number, phone number and email to check you in, and they are responsible setting up any large items requiring assembly.
Q. CAN I JUST BRING MY ITEMS TO THE SALE?
A. Unfortunately, no. We will have to decline your items. We’d love to sell them for you, but without tags we’re unable to track items. Please refer to seller info for full details. It is important that you follow the instructions in order to make the sale efficient and accurate.
Q. DO I NEED TO STAY WITH MY ITEMS DURING THE SALE?
A. No. That’s a big advantage of our sale. No meeting up or negotiating with buyers, standing outside at a yard sale or setting up. We take care of the sale for you!
Q. IS THERE A TAGGING SERVICE AVAILABLE?
A. We are at full capacity with what we can currently tag ourselves, and are always looking for expert taggers with high sell-through percentages to join the team. Email us if you’re interested!
Q. WHAT SELLS AT THE SALE?
A. You may sell just about everything that is women’s clothing, shoes, and accessories related. We Do Not accept swimwear, undergarments, or lingerie. We accept new and pre-owned fashion goods that have been gently used, are clean, and smoke free. If your items are presented well, and are priced well, they will sell. Please go to Sellerpedia page for full details.
Q. WHAT ITEMS MAY I SELL?
A. We want shoppers to know they will have quality merchandise to choose from during our sale. Please do not be offended if we do not accept something. We seek to offer the best quality possible. Refer to our Accepted Items for ideas on what to sell.
Q. HOW SHOULD I PRICE MY ITEMS?
A. As a general rule, price your items at 1/3 of the original retail price. If an item is like-new and name-brand, you can price it higher. If an item has been loved and is not name-brand, it should be priced on the lower end. Also, if you don’t want to take anything home at the end of the sale, price your items to sell. Best to ask yourself, what would I expect my friends to pay for this item? Price it no more than what they would be willing to pay. Please price items in $.50 increments.
Q. WHAT HAPPENS TO MY UNSOLD ITEMS?
A. When you tag your items, you will designate whether you want to pick-up or donate your unsold merchandise. If you choose to donate, your items will be given to several of the rotating charities we work with immediately after the last shopping hour of the sale. If you want to pick-up your unsold items, you must come during the scheduled pick-up time to retrieve them. We cannot make exceptions to this schedule, because we have to vacate the sale site promptly.
Q. WHAT IF I CAN'T MAKE PICKUP OR FORGET?
A. We regret that no alternate pick-up arrangements can be made. Please have a friend pick up your items if you are unable to do so or mark items for donation. If your items are not marked for donation and you fail to pick up, we have to assess a $30 fee to offset the additional cost of the truck rental to manage unclaimed items. Please pickup if you aren’t marking for donation.
Q. IS THERE A LIMIT TO THE NUMBER OF ITEMS I CAN BRING?
A. There currently is a limit of 50 items per consignor– bring your best!
Q. WHAT IS THE MINIMUM NUMBER OF ITEMS I CAN SELL ?
A. A minimum of 10 items.
Q. WHAT ABOUT SEASONAL ITEMS?
A. This is something that is more important than you’d think. At our Fall sale, we accept Fall and Winter clothing, including those with holiday themes. During our Spring sale, we accept Spring/Summer clothing. (Swimsuits, undergarments, lingerie are Not Accepted). Denim is accepted at both sales. We will do our best to send any non-seasonal items back with you at Drop Off. They don’t sell and take up lots of space. If you have already tagged them, just keep them at home, ready for the next sale.
Q. DOES ALL CLOTHING HAVE TO BE ON HANGERS?
A. Yes. All clothes must be on plastic, wooden hangers. Wire hangers are not permitted. We did this because we noticed items on wire hangers sold at only a fraction of those on plastic hangers. Plastic hangers also provide a cleaner look to the racks, and with our helpful tagging tips it makes for a much neater sales floor. Organized racks = more likely to sell! Tagging Guide.
Q. DO YOU SELL CHILDREN'S ITEMS?
A. NOT AT THIS SALE: We have a children’s event (Tiny Tots) 2x/year just meant for all things for babies, kids and new moms.